Overview
At Ceramic Kitchen World, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!
Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Items that are used, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Important:
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: A credit will be applied to your original method of payment within a few business days.
- Partial Refunds: May be granted for items that are not in original condition or are damaged (not due to our error).
Late or Missing Refunds:
- First, check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. Processing time can vary.
- If you have done all of this and still have not received your refund, please contact us at info@ceramickitchenworld.in.
Exchanges
We only replace items if they are defective or damaged.
To exchange an item, please email us at info@ceramickitchenworld.in and send your item to:
Ceramic Kitchen World
Sector 68, Gurugram, Haryana
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
Shipping Returns
To return your product, please mail it to:
Ceramic Kitchen World
Sector 68, Gurugram, Haryana
- Customers are responsible for paying their own shipping costs for returns.
- Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, contact us at:
📧 info@ceramickitchenworld.in